Q?

When do I get billed?

A.

Like a good meal, BluCabana believes you shouldn't pay for pool or spa service until you are happy with it. So, we send out bills on the 15th of each month that are due the first of the following month, for the previous month's service. This way you have the month to experience the 'Blu' difference before you pay for the service.

Q?

How much can I expect my monthly Pool & Spa Maintenance bill to be?

A.

All of our Pool & Spa Maintenance Packages also require the BluWater StartUp Service as an additional service the first month. The additional cost of this service for most pools is $100 and spa's is $60. From there you can expect your bill to be between $80-$100 every month for pools, depending on your pool circumstances and $75 for spas. If you own a pool and portable spa, then you can add spa service to your pool service for 40 extra dollars. Pools over 20k gallons require a dedicated quote and will usually be more than $100.

Q?

What can result in additional billing?

A.

Aside from equipment malfunction or failure, usually the only thing that could result in additional billing is our Phosphate Removal Service which is required from time to time when the level of phosphates gets too high as evidenced by exorbitant chlorine consumption or repeat algae issues and identified by a simple test. Phosphates in your pool should be under 200ppb. However, we regularly treat pools with levels over 3000ppb. Phosphate treatments usually run between $40-$80 depending upon the severity of your issue. We do not generally notify the customer when this is necessary, we simply add it to the bill. However, you will be able to clearly see the treatment progress for a few days.

Q?

What day will my account be serviced?

A.

While the accounts are divided into logical routes and assigned to a service expert and day, we do not agree to a specific day for most customers. BluCabana will consider specific needs on a case by case basis. While we will attend to every account every week, it will not necessarily be the same day every week. Weather and other circumstances regularly result in the need to rearrange one's route for the day. We do our best to service your account as close to it's intended day as possible.

Q?

What is your Personalized Quality Control System?

A.

We all know everyone has their days but how do you ensure your service experts fulfill on their responsibilities all the time? With the Personalized Quality Control System. Every month your account will be visited by an owner or manager to ensure the chemistry and cleaning has been done to our high standards and to your satisfaction. This encounter can be scheduled if you prefer or the responsible individual will select a time convenient for them if you if you decline a regularly scheduled monthly meeting. We will test the water chemistry and give your account the oversight it deserves.

Q?

How does your Money Back Guarantee work?

A.

It's simple... If you don't believe we have delivered on our commitment to provide you with a cleaner, clearer and more enjoyable bathing experience then we will not bill you for that month's service fee. Simply discuss it with your account manager during your monthly personalized quality control visit and if we can't fix it, the month's on us. PERIOD! We do not revisit previous months so please be sure to address issues with your account manager as soon as possible.

Q?

When can you bring the ‘Blu’ difference to my pool?

A.

Just as soon as you contact us!! Call 321-307-SWIM or use the "Schedule Service" link in the site menu to have one of our account managers contact you today!!

Schedule Service Island Leisure Pool & Spa 321.307.SWIM (7946)

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Pool Volume (# of Gallons)

Is your pool screened in?
Screen EnclosureNo Enclosure

Do you have a salt pool?
Salt Chlorine Generation SystemNo Salt Chlorine Generation System